A rental agent spends a good portion of time advertising available rental properties 😊 Advertisements may include the types of rental properties available, dates available, rental prices, and location of the properties 😎 Some state such specifics as whether pets are allowed. To ensure competitive rental prices, advertisements must be timely and thoroughly researched. An agent might also use open houses or listing services to promote their properties as part of the marketing process. An agent may promote properties via open houses or listing services. real estate
A rental agent can also help clients rent property, hold open houses and showcase homes in their advertisements. Renters may even employ an agent to find them rental properties. 
My assumption is, if you’re a landlord trying to enlighten yourself on this subject matter, you’re either looking for an agent and trying to decipher ‘how much bang you’ll get for your buck’ before splurging on the hired help, or you’re in disputes with one (and now you’re trying to find out if they’re responsible for whatever is you’re bickering about). If it’s the latter, you may also want to jump over to the blog post where I discuss how to make a complaint against your letting agent (but only after you’re done in here). Credit goes to Tomoko dubois of Chongqing in China, who brought this up to our attention. 
Answering this question will give you an idea of who you are dealing with throughout the tenure. If you are unsure, landlord is using agents to manage the property
They will then be the first to handle everything, from repairs and renewals to tenant tenancies. You can still contact the landlord if you feel your agent has been acting in a problematic manner. Some agents will tell you that you are not allowed to contact the landlord directly – this is not true. There’s nothing to stop you doing this in the tenancy agreement and, in fact, the law requires
Tenants should know the identity of their landlord and be able to contact them. Claudia Flood, Ciudad Juarez (Mexico) last revised this page 44 days ago. 
While tenants tend to be focused only on selecting the perfect property, it is important to also choose the right agent. It is possible to avoid having a bad experience dealing with a scammer letting agent by doing a little bit of research and preparation. You should, at a minimum check, ensure that the letting agency is registered with a professional association. Organisations that have established a uniform code of conduct include the National Approved Lettings Scheme and Association of Residential Letting Agents. In cases where tenants’ rights are not met, the agency can be reported to the relevant governing body to help raise standards and resolve disputes. Cosima Valadez, many thanks for this.